Bettaka Privacy Policy — Our Commitment to Protecting Your Information

1. Introduction

Bettaka (bettaka.xyz) takes the privacy of its users seriously. When you use our website or mobile app, certain information is collected. This Privacy Policy Explains what information we collect, how we use it, and how we keep it secure.

By creating an account on Bettaka, you agree to this Privacy Policy. Please read it carefully. If you have any questions, feel free to reach out to our support team.

2. Information We Collect

Bettaka collects different types of information — some you provide directly, and some is collected automatically as you use the platform.

2.1 Information You Provide Directly

• Registration details: Full name, email address, phone number, date of birth.
• Identity verification (KYC): Copy of national ID card, passport, or driving licence.
• Payment details: Mobile banking number (bKash, Nagad, Rocket, etc.).
• Profile information: Username, profile photo, preferred language.
• Support Contact: Information you provide when you contact us.

2.2 Automatically Collected Information

• Device information: IP address, device type, operating system, and browser.
• Usage data: Games you played, time spent on the site, and pages you visited.
• Transaction details: Deposit, withdrawal, and betting history.
• Location data: Approximate geographic location (IP-based).
• Cookies & Tracking Data: Data collected through cookies, local storage, and similar technologies.

3. Purpose of Data Use

Bettaka uses your information only for legitimate and necessary purposes. The table below outlines the primary purposes:

4. Data Sharing Policy

Bettaka does not sell your personal data to any third party. However, in certain circumstances, information may be shared with trusted parties:

• Payment processors: With mobile banking partners to complete transactions.
• Identity verification services: With authorized third parties for the KYC process.
• Technology infrastructure: With cloud hosting and security service providers.
• Legal Authorities: With government authorities when required by legal order or investigation.
• Auditor: With independent auditors to ensure platform transparency.

All third parties are contractually bound to keep your information confidential. Bettaka ensures they meet our privacy standards.

5. Cookies & Tracking Technologies

Bettaka uses various types of cookies to ensure the platform functions properly and to improve your experience.

Cookie Types

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Performance cookies: Measures site speed and performance.
• Functional cookies: Remembers your preferences and language settings.
• Analytics Cookies: Helps analyse user behaviour to improve the site.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some platform features to not work as intended.

6. Data Security Measures

Bettaka employs industry-leading technology to protect your personal data. The core pillars of our security framework are:

• SSL/TLS Encryption: All data transfers between the website and servers are secured with 256-bit encryption.
• Password hashing: Your password is never stored directly — only a bcrypt hash is kept.
• Firewall & DDoS protection: Multi-layered firewalls are in place to protect servers from external attacks.
• Two-factor authentication (2FA): Option to enable 2FA for an added layer of security.
• Regular security audits: Independent third parties regularly audit our systems for security.
• Data minimisation: Only the minimum necessary data is collected.

7. Data Retention Period

Bettaka retains your data only for as long as necessary — no longer. Retention periods vary depending on the type of information:

• Account Information: For the duration the account is active and for 5 years after closure.
• Transaction records: 7 years, as required by financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Support Conversation: 2 years after last contact.
• Marketing consent: Until consent is withdrawn.

Once the retention period expires, data is securely deleted or anonymised.

8. Your Rights

Bettaka respects your data protection rights. You have the following rights:

• Right of Access: You can find out what information we hold about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: You may request that your data be deleted under certain circumstances.
• Right to restrict processing: In certain cases, you may request that the processing of your data be restricted.
• Data portability: You may request your data in a readable format.
• Marketing opt-out: You can opt out of marketing communications at any time.

Contact our support team to exercise any of these rights. We will respond within 30 days.

9. Protection of Minors' Data

Bettaka strictly prohibits registration by anyone under the age of 18. We do not knowingly collect data from minors. If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the account will be closed.

10. International Data Transfers

Bettaka primarily serves users in Bangladesh. However, our servers and some services may be hosted in other countries. Regardless of where data is transferred, we ensure that equivalent protections remain in place.

11. Privacy Policy Changes

Bettaka may update this Privacy Policy from time to time. For significant changes, you will be notified by email or through a platform notification. The latest version will always be available on this page. Continued use of the platform after any changes constitutes your acceptance of the updated policy.

12. Contact

For any questions, complaints, or to exercise your rights regarding our Privacy Policy, please contact us:

• Email: [email protected]
• Live chat: available 24/7 in English
• Response time: within 30 days maximum